Privacy Policy

Grenadier Holdings (“GH”) takes the privacy of your information very seriously. To ensure you are fully informed and to adhere to current legislation, this policy is designed to inform you about:

• how we collect and process your information,
• why we collect your information and
• what rights you have.

We may vary this policy from time to time and the current version will be published on this site. Through the policy, the words 'we' and ‘us’ refers to GH [and its subsidiaries], unless otherwise indicated.

How we collect your information

You may submit personal information about yourself (for example, name and email address etc.) in order to receive or use services. When we collect this information, we will only do so over a secure connection. Any additional future use by GH of your personal data will be determined by your responses to the questions you are asked at the time your data is captured. These future communications may include marketing materials and sales promotional items.

You can rest assured that we will never pass your data to a third party for their own use.

Your rights

Under current legislation, you have many rights in respect of how we hold and use your data.

You have the right

• to know why we collect your data
• to ask for a copy of the information we hold on you
• to correct any inaccuracies
• to restrict how we process your data
• to ask us to stop processing your data
• to know if we use any profiling or automated decision making with your data

Opting out of marketing communications

As a business contact, we will be holding, processing your data and contacting you under the legitimate interests provision of the General Data Protection Regulation (GDPR) and in line with Privacy and Electronic Communications Regulations (PECR), having undertaken an appropriate balancing assessment. However if you no longer wish to hear from us you can always easily opt out in the following ways:

• Contact us using dpo@grenadier-holdings.com to opt out of any channels
• Unsubscribe from specific communications, for example email or SMS
• Write to us at Data Protection Office, Grenadier Holdings Ltd, Park House, 16-18 Finsbury Circus, London, EC2M 7EB
• Inform your contact at Grenadier who will pass your wishes on

If you want to complain

You have the right to complain about the way we have used your data. If this is the case, please contact our Data Protection Officer using the address below. If you are not satisfied with our response, you can also contact the Information Commissioner’s Office on their website - www.ico.org.uk.

How we collect information about your visits to our website

When you visit our web pages, we will download a small file called a “cookie” to be stored on your computer’s web browser. This helps us personalise your web experience and remember you when you return and want to continue a task. Please view our cookies policy to see full details of what cookies we use on the site and what these are used for.

Users aged 16 and under

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

Processing purposes and legal basis: Your data will be processed under various legal bases based on the specific activity interests for the following purposes:

• Sales of product and services to customers – contractual obligation
• Maintaining our accounts and records – contractual obligation
• To send out service messages – legitimate interests
• Customer analytics and suppression – legitimate interests
• Legal or Enforcement – legal obligation
• for the purposes of security and prevention and detection of crime
• Outward Marketing communications – legitimate interests
• Requests for information, brochures etc. – your consent to allow us to fulfil your request
• Research activity we might undertake is covered by our legitimate interest

Request access

You may gain access to the PII (Personally Identifiable Information) data we hold on you by contacting us.

Correcting your data

If you believe any of the data we hold about you is incorrect or being misused, or want further information you may contact us.

Please address requests to:
Data Protection Officer
Grenadier Holdings
Park House
16-18 Finsbury Circus
London, EC2M 7EB
Or email to DPO@Paragon-europe.com

Restriction of processing

You can contact us and ask us to restrict the processing we perform with your data.

Automated decisions and profiling

Automated decision-making will not be used on any data supplied to us. Profiling we undertake on business contacts is based on the size of the company and the industry sector and the job titles of individuals. This may then be used within the marketing communication to make sure anything we send is relevant to you.

Erasing your data

You have the right to ask us to remove your data from all of our systems. If this is the case, where there is no reason not to (such as an outstanding contractual obligation) we will implement your request.

In all cases, please address requests to your contact at the respective Paragon business.

Recipients: The following types of people may have access to your data depending on their role within our business and the type of data being stored.

• Grenadier Employees
• Central Government

Transfers

We will store your information on secure systems within GH offices or secure data centres in Europe.

Retention

We keep the data you give us for differing lengths of time depending on what data it is and the reason for its collection.

• Specific enquiry data – to fulfil the enquiry and for one year afterwards
• Customer data – for the length of the contract plus two years

Legitimate interest

We process your personal data for our legitimate business interests. Examples of this include fraud prevention, data analytics, marketing communications, research and improving our services.

When we process your data for our legitimate interests, we will always balance the benefits to you against those of our business to make sure we are compliant with data protection legislation.

Links to other websites

Our websites may contain links to other sites outside the group. Neither GH, nor its group companies, is responsible for the privacy and security of these sites. This privacy policy applies only to GH and its group companies.